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MACTEC has established a detailed Quality Assurance
Program. Fully endorsed and supported from the
CEO down, the program is administered by the Director
of Engineering & Science, who reports directly
to the CEO. A full time Quality Assurance Manager,
reporting to the Director of Engineering &
Science, is responsible for the Quality Assurance
Manual and implementation of the Quality
Assurance Program.
The Quality Assurance Manual, related
Engineering and Science policies, and various
discipline-specific Work and Test procedures form
the base of MACTEC’s Quality Assurance Program.
The general format of the Quality Assurance
Manual follows the criteria for quality assurance
outlined in the Code of Federal Regulations, 10CFR50,
Appendix B, and in ASME NQA-1. Pertinent elements
of other quality assurance program guidance documents
such as ANSI/ASQC 9001 (ISO 9001), ANSI/ASQC E-4,
and 10CFR 830.120 (DOE 5700.6C) are incorporated
as appropriate. The system of functions and controls
apply to all disciplines and scope of services
provided by MACTEC. Provisions are included for
incorporation of project- or client-specific requirements.
MACTEC has established a system of quality assurance
functions that provide for review and documentation
of project activities by Project Managers, Principal
Professionals, Chief Engineers/Scientists, the
Quality Assurance Manager, the Director of Engineering
& Science, and the President/CEO. The Director
of Engineering & Science designates a Chief
Engineer/Scientist for each office. The Chief
Engineer/Scientist is the quality and technical
leader for the office and is responsible for verifying
and documenting that appropriate technical and
quality requirements are achieved and maintained.
Each project is assigned to a Project Manager
who has primary responsibility for delivery of
quality services to our clients. These include
technical quality, scope, schedule, and budget
that meet the client’s expectations and
our contract. Principal Professionals (engineers,
geologists, scientists, architects, and other
professionals) are assigned for each project and
are responsible for directing, reviewing, and
approving services that require engineering or
scientific evaluation, interpretation, or professional
judgment. Project Managers and Principal Professionals,
designated by the Director of Engineering &
Science, are individuals who have completed required
training and experience (generally a minimum of
ten years of experience and a professional registration),
have demonstrated appropriate skills and experience
in the execution of project work, and have passed
various challenging internal examinations.
The foundation of the program is the use of
fully trained personnel, accurately calibrated
and maintained equipment, and secondary review
of all proposals, reports, and test data. Staff,
technicians and professionals are required to
have appropriate technical and quality training
and to obtain appropriate certifications and registrations.
Measuring and test equipment is calibrated and
maintained at predetermined intervals with measurement
standards traceable to the National Institute
of Standards and Technology (NIST). All proposals,
reports, and test data provided to clients are
required to have secondary review. Principal Professionals
must perform the review for all services requiring
engineering or scientific evaluation, interpretation,
or judgment.
To verify the accuracy and quality of MACTEC’s
testing functions, our laboratories participate
in appropriate national or industry sponsored
reference testing and Proficiency Sample Programs.
Examples of these programs include tests of AASHTO
or NIST reference samples; participation in proficiency
sample programs such as those sponsored by AMRL,
CCRL, CTS, or state and federal agencies; and
performance of duplicate or blind tests. The results
of these tests are compared to the reference standard
or appropriate precision statements, and corrective
actions are taken if necessary. MACTEC’s
laboratories are also inspected and/or accredited
by recognized external agencies appropriate to
the services provided.
MACTEC performs formal, corporate-sponsored
internal Quality Assurance audits directed by
the corporate Quality Assurance Manager. The audits
verify the services provided to our clients are
being accomplished in compliance with existing
technical and quality requirements, and in accordance
with established codes, policies, procedures,
and the MACTEC Quality Assurance Program. The
audit teams consist of senior and corporate level
personnel, independent of the function being audited.
Audit results are reviewed and corrective actions
are implemented when required by appropriate levels
of management. The audits serve not only as assessments
of the technical and quality achievement of our
offices, but also provide for interchange of technological
advancements within the Company.
These and other systematically applied quality
assurance procedures provide MACTEC and our clients
with the assurance of quality services and performance.
Quality is the hallmark of MACTEC, and it permeates
everything we do. We expect and empower our personnel
to meet or exceed client expectations.
To verify the quality of service provided to
our clients, MACTEC uses various methods to measure
our success:
• Review of all projects by internally
certified Principals, who are experts in their
particular disciplines
• Monthly reviews of key projects by a committee
consisting of the CEO, Director of Projects, Director
of Engineering & Science, and others
• Periodic and project-related client surveys
to assess client satisfaction with our quality
of service
• Participation in appropriate reference
sample programs
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